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Returns Policy

IF YOU ARE UNHAPPY WITH YOUR PURCHASE:

  • You are entitled to a full refund including the initial delivery charge if you return a product, or inform us that you want to return the product, within seven working days.
  • Items should be returned in original packaging.
  • You will need to pay for the cost of returning the goods.

Please contact us if you wish to return an item for details of the returns procedure. 


HOW LONG WILL IT TAKE TO GET A REFUND FOR MY RETURNED ORDER?

We will aim to refund you within 5 working days from when we receive your items – please allow an additional 3 days for your items to be delivered back to us. This will be payed back via the original method of payment.


FURTHER QUESTIONS

If you have any questions that are not answered above please email sales@mooncow.co.uk.